Privacy Policy

Who is responsible for your data

The controller of your personal data is searchnovaseo, Dražkovice 180, 533 33 Pardubice V, Czechia ("we", "us"). Email: support@searchnovaseo.com. Phone: +420 604 245 520.

What we collect

• When you request a free audit or write to us: website address, name, email, and, if you give them, company, phone number, the problem you describe and your message.
• When you place an order: name, email, phone (optional), company name, company ID and VAT ID (optional), billing address, the website to be optimised, preferred start date, notes, and the contents of your order. We do not store card details. Payment on this site currently runs in test mode and no card data is transmitted or kept.
• When you use the site: your IP address is processed on the server when you submit a form, to protect the form from abuse. Your cart and your cookie choice are saved in your own browser.
• With your consent only: anonymous usage data collected by Google Analytics 4 (pages viewed, approximate location, device and browser type).

Why we use it, and on what legal basis

• To reply to your request: our legitimate interest in answering you, and steps taken at your request before a contract (GDPR Art. 6(1)(f) and (b)).
• To take, deliver and invoice your order: performance of a contract (Art. 6(1)(b)).
• To keep accounting and tax records: legal obligation (Art. 6(1)(c)).
• To protect the site and forms from abuse: legitimate interest (Art. 6(1)(f)).
• To measure how the site is used: your consent (Art. 6(1)(a)). You can refuse or withdraw it at any time without affecting your use of the site.

Who receives your data

We do not sell your data. It is handled by:

• our hosting and email providers, who deliver the site and the messages sent through its forms;
• providers of accounting and invoicing services, for orders;
• Google Ireland Limited, for Google Analytics, only if you consent.

These providers act on our instructions or under their own terms as the law requires.

Transfers outside the European Economic Area

Google may process analytics data outside the EEA, including in the United States. This relies on the European Commission's adequacy decision for the EU-US Data Privacy Framework or on standard contractual clauses. Nothing is transferred to Google unless you accept analytics cookies.

How long we keep it

• Requests and correspondence: until the matter is closed, then up to 12 months, unless it leads to a contract.
• Orders and invoices: for as long as accounting and tax law require, up to 10 years.
• Analytics data: according to the retention period set in our Google Analytics account, at most 14 months.

Form submissions are sent to our email inbox. We do not keep them in a separate database.

Your rights

You may ask us for access to your data, correction, erasure, restriction of processing, a portable copy, and you may object to processing based on legitimate interest. Where processing relies on consent, you may withdraw it at any time. Write to support@searchnovaseo.com. We answer within one month.

Complaints

You can complain to the Czech data protection authority: Úřad pro ochranu osobních údajů, Pplk. Sochora 27, 170 00 Praha 7, www.uoou.gov.cz.

Cookies

We use necessary storage and, with your consent, Google Analytics. See the Cookie Policy for the list and for how to change your choice.

Security

We limit who can see your data, transmit the site over HTTPS and keep what we collect to what the purposes above need.

Children

The site is for businesses. It is not directed at children, and we do not knowingly collect their data.

Changes

If we change this policy, we publish the new version here with a new date.

Contact

Questions about your data: support@searchnovaseo.com.